Enabling Order Cancellation for Specific Order Statuses and Categories
Enabling order cancellation for specific order statuses and categories is essential for store owners who want to provide a flexible and user-friendly shopping experience. This feature allows store owners to control when and for which products customers can cancel their orders, helping to manage inventory, reduce cancellations for certain high-demand products, and maintain better order management. Below are the steps to enable this functionality using the PrestaShop Cancel Order by Customer module.
In the PrestaShop back office, go to the General Settings tab within the Cancel Order by Customer module.
Enable Cancel Order For Specific Statuses:
Find the Cancel Order Status option within the settings. Switch the Cancel Order Status to Enable the feature.
- When enabled, a list of order statuses will appear.
- Select the specific order statuses for which the cancel order option will be available.
Enable Cancel Order for Specific Categories:
Find the Category option within the settings. Switch the Category to Enable the feature.
- If enabled, a list of categories will appear.
- Select the specific categories for which the cancel option will be shown.
After configuring the settings, click on Save to apply the changes.