About Prestashop Smart Refund

Overview of Prestashop Smart Refund

What does the module do

PrestaShop Smart Refunds empowers customers to request refunds for unsatisfactory products or encountered issues, providing a seamless refund process. The module offers a product refund log for manual or automatic review of refund requests. A robust notification system keeps customers updated on the status of their refund requests.


With the PrestaShop Smart Refund, create a comprehensive and user-friendly refund management system that meets your specific requirements. The features of the module are:

  • Provides a fully-featured refund management system
  • Create unlimited refund rules based on customer groups, categories, products, minimum order amount, and order status
  • Automatically approve or disapprove refund requests based on predefined rules
  • Display the “Return” button on ordered products
  • Enable customers to claim refunds for unsatisfactory or faulty products
  • Review, track, and manage refund requests from the log
  • Add and manage return addresses for customers 
  • Allow admins to manually approve or disapprove refund requests
  • Set a specific time duration in which a buyer can request for refund
  • Add refund reasons like a wrong product, color, size, or a damaged product
  • Display the refund history of products on the user’s “My Account” page
  • Allow customers to choose the selection of refund shipping charges
  • Notify customers of their refund request status
  • Give customers the option to select the same or a different return address

Customization Options

The module supports customization options, enabling admins to tailor their stores’ settings. 

  • Customize refund notification emails sent to customers
  • Display customizable text on notification popups