{"id":2679,"date":"2023-08-31T06:35:08","date_gmt":"2023-08-31T06:35:08","guid":{"rendered":"https:\/\/addify.store\/documentation\/?page_id=2679"},"modified":"2024-12-11T12:05:27","modified_gmt":"2024-12-11T12:05:27","slug":"how-to-allow-customers-to-claim-refunds-in-prestashop","status":"publish","type":"page","link":"https:\/\/addify.store\/documentation\/prestashop\/prestashop-smart-refund\/how-tos\/how-to-allow-customers-to-claim-refunds-in-prestashop\/","title":{"rendered":"How to Allow Customers to Claim Refunds in PrestaShop?"},"content":{"rendered":"\n<p>To enable customers to claim refunds in PrestaShop and create a seamless refund process that boosts customer satisfaction, follow these steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Access the Refund Module: <\/strong>Go to Modules > Module Manager > <strong>Addify Refund System<\/strong> and click on <strong>\u201cConfigure.\u201d<\/strong><\/li>\n\n\n\n<li><strong>Activate and Configure the Module:<\/strong> In the general settings, select \u201cYes\u201d under Module Active to enable the refund functionality.\n<ul class=\"wp-block-list\">\n<li>Click \u201c<strong>Save\u201d<\/strong> to apply your changes.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Set Up Refund Options:<\/strong> Once activated, a \u201cReturn\u201d button will be displayed next to ordered products.<\/li>\n<\/ul>\n\n\n\n<p>You can also set rules to control the display of the return button based on customer groups, product types, and categories, offering greater customization to your refund process.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXcugPUO0a4Mxwfm46gvpTI83qmZSIPi-pUmrUiogYxu-5kvCAzChGIXBqs3Cj8oOGhohzBsBjvUbQP5cgtENiZn1LV68upwgbP7ihvoD4L_K0pqyDNlDDyLh5xXCMuHVKPuVlpcJQ?key=5sff_E0TyZABWwveDLN_F8og\" alt=\"\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>To enable customers to claim refunds in PrestaShop and create a seamless refund process that boosts customer satisfaction, follow these steps: You can also set rules to control the display of the return button based on customer groups, product types, and categories, offering greater customization to your refund process.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2677,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"template-parts\/multiple-page-template.php","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-2679","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Allow Customers to Claim Refunds in PrestaShop? 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