{"id":2687,"date":"2023-08-31T06:36:44","date_gmt":"2023-08-31T06:36:44","guid":{"rendered":"https:\/\/addify.store\/documentation\/?page_id=2687"},"modified":"2024-12-11T12:53:58","modified_gmt":"2024-12-11T12:53:58","slug":"how-to-add-reasons-for-refund-in-refund-requests","status":"publish","type":"page","link":"https:\/\/addify.store\/documentation\/prestashop\/prestashop-smart-refund\/how-tos\/how-to-add-reasons-for-refund-in-refund-requests\/","title":{"rendered":"How to Add Reasons for Refund in Refund Requests?"},"content":{"rendered":"\n
Adding Reasons for Refund in Refund Requests<\/h2>\n\n\n\n
To allow customers to select a reason for refunds in PrestaShop using the PrestaShop Smart Refund module, follow these steps:<\/p>\n\n\n\n
\n
Open the Refund Module Settings: <\/strong>Go to Modules > Module Manager > Addify Refund System<\/strong> and click \u201cConfigure.\u201d<\/li>\n\n\n\n
Access the Return Reason List: <\/strong>Navigate to the Return Reason List section to view all existing return reasons.<\/li>\n\n\n\n
Click the \u201c+\u201d button to add a new reason, then fill out the following details in the Add Reason form:<\/li>\n\n\n\n
Reason Enable:<\/strong> Toggle this option to enable or disable the reason for return.<\/li>\n\n\n\n
Reason Title:<\/strong> Enter a title for the reason, such as “Reason for Return.”<\/li>\n\n\n\n
Reason:<\/strong> Specify the reason for the return such as; “Size not right,” “Product damaged” <\/strong>etc.<\/li>\n\n\n\n
Shipping Paid By:<\/strong> Select who will be responsible for return shipping costs.<\/li>\n\n\n\n
Save the New Reason: <\/strong>Click \u201cSave\u201d to add this reason to the list of available options.<\/li>\n\n\n\n
By setting up reasons for refunds, customers can select the reason that best fits their return, which aids in tracking and analyzing common issues or feedback related to products.<\/li>\n<\/ul>\n\n\n\n<\/figure>\n","protected":false},"excerpt":{"rendered":"
Adding Reasons for Refund in Refund Requests To allow customers to select a reason for refunds in PrestaShop using the PrestaShop Smart Refund module, follow these steps:<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2677,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"template-parts\/multiple-page-template.php","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-2687","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n
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