{"id":2969,"date":"2023-09-27T11:00:04","date_gmt":"2023-09-27T11:00:04","guid":{"rendered":"https:\/\/addify.store\/documentation\/?page_id=2969"},"modified":"2025-01-20T10:18:34","modified_gmt":"2025-01-20T10:18:34","slug":"setting-up-woocommerce-abandoned-cart-recovery","status":"publish","type":"page","link":"https:\/\/addify.store\/documentation\/woocommerce\/woocommerce-abandoned-cart-recovery\/setting-up-woocommerce-abandoned-cart-recovery\/","title":{"rendered":"Setting Up WooCommerce Abandoned Cart Recovery"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">View Detailed Abandoned and Recovered Cart Dashboard<\/h3>\n\n\n\n<p>Go to the <em>Cart Recovery section, <\/em>and you will find<em> Cart Recovery &gt; Automatic Emails &gt; Settings. From there, choose Cart Recovery &gt; Dashboard <\/em>to view graphs and detailed statistics.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>View a comprehensive dashboard of abandoned and recovered carts<\/li>\n\n\n\n<li>View abandoned cart amount and quantity through intuitive graphs<\/li>\n\n\n\n<li>View reports of total abandoned carts and orders:<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Total Amount:<\/strong> View total order amount\u00a0<\/li>\n\n\n\n<li><strong>Abandoned Cart amount:<\/strong> View total abandoned cart amount\u00a0<\/li>\n\n\n\n<li><strong>Pending Orders amount:<\/strong> View total pending orders amount<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>View detailed report of total recovered carts and orders amount:<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Total Amount:<\/strong> View total order amount\u00a0<\/li>\n\n\n\n<li><strong>Amount of Recovered Carts:<\/strong> View amount of recovered carts<\/li>\n\n\n\n<li><strong>Amount of Recovered Orders:<\/strong> View amount of recovered orders<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Total Abandoned Cart and Orders Quantity:<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Total Abandoned Carts and Orders Quantity:<\/strong> Number of Abandoned Carts and Orders<\/li>\n\n\n\n<li><strong>Abandoned Carts Quantity:<\/strong> Total<strong> <\/strong>number of Abandoned Carts\u00a0<\/li>\n\n\n\n<li><strong>Pending Orders Quantity:<\/strong> Total<strong> <\/strong>number of Pending Orders<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Total Recovered Carts and Orders report<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Total Recovered Carts and Orders: <\/strong>Number of Total Recovered Carts and Orders<\/li>\n\n\n\n<li><strong>Recovered Carts: <\/strong>Total<strong> <\/strong>number of recovered carts<\/li>\n\n\n\n<li><strong>Recovered Orders:<\/strong> Total number of recovered orders<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Detailed Emails Reports:<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Total Emails sent:<\/strong> Total Number of emails sent to customers<\/li>\n\n\n\n<li><strong>Emails for Abandoned Cart:<\/strong> Number for emails sent to abandoned cart owners<\/li>\n\n\n\n<li><strong>Emails for Pending Orders:<\/strong> Number for emails sent to owners with pending orders<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/yOMS_To-rTC4syhT9hgj5FwMVKXKdoBc2h1wAXM34hmU6maB6zcgWk7h6D8ncrW6aX8heooBCes4ObLNiGQ3U1iyAvEfrIjIhu6TBFU0MQ76GwT5jIxlkiko2JFKBqKEZrkksTaF9w8LiIs6Z-vIrIA\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">View a Log of Abandoned Carts, Pending Orders &amp; Emails&nbsp;<\/h3>\n\n\n\n<p>From the <em>Cart Recovery section, <\/em>you will see 4 options: <em>Abandoned Cart<\/em> &gt; <em>Pending Order<\/em> &gt; Recovered Carts &gt; Email Logs. From these sections, you can view a detailed list of data for efficient record-keeping and decision-making.&nbsp;<\/p>\n\n\n\n<p>Through the log section, you can edit and delete data in bulk and view detailed customer, cart, and email information for <em>Abandoned Carts<\/em>, <em>Pending and Recovered Orders<\/em> &amp; follow-up emails.&nbsp;&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Specify Time After Which Cart is Considered Abandoned<\/h3>\n\n\n\n<p>Visit Cart <em>Recovery &gt; Settings &gt; General<\/em> to configure the following general plugin settings.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enable Abandoned Cart: <\/strong>Enable\/disable abandoned cart recovery. This will enable\/disable the entire plugin functionality.<\/li>\n\n\n\n<li><strong>Consider as Abandoned Cart:<\/strong> Add time in minutes\/hours\/days to consider a cart as Abandoned. The default value is Zero, and the system will mark the cart as abandoned after 1 hour.<\/li>\n\n\n\n<li><strong>Delete Abandoned Cart:<\/strong> Choose the time in minutes\/days\/hours to delete the abandoned cart. Add zero for infinite.<\/li>\n\n\n\n<li><strong>Cart Recovery Button Text:<\/strong> Add custom Recover Cart button text (Cart Recovery Email).<\/li>\n\n\n\n<li><strong>Cart Recovery Button Color:<\/strong> Select the color for the Recover Cart Button (Cart Recovery Email).<\/li>\n\n\n\n<li><strong>Pay Order Button Text:<\/strong> Add custom Pay for Order button text (Pending Order Email).<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXcHlspC92aFBvWVesnWJWIeRGO_olblbQ31FfWCuQCwP65XKHfmLph9MJDpgoIqfvikIUAEfPnZNvISVNKq6uH5Qf5s3JjMuPAoOcYQIaPSjblxHMEckssXWVfv5dktJ9W5weosXA?key=VxJiuI2t1dyIIPRgx9CMLl2r\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Specify Pending Order Status and Restrict by User Roles<\/h3>\n\n\n\n<p>Visit Cart <em>Recovery &gt; Settings &gt; Pending Orders <\/em>to adjust the following pending order settings:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enable Recover Pending Orders:<\/strong> Enable\/disable recovery of pending orders<\/li>\n\n\n\n<li><strong>Pending Order Statuses: <\/strong>Select order statuses for pending orders<\/li>\n\n\n\n<li><strong>Enable Recover Pending Orders for User Roles:<\/strong> Select user roles to enable recovery of pending orders. Leave empty or select all for all user roles.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXfcw0gJ1od6QCbPKFIa0fCusl3huxhiPweaUBPniuSerx2slsDheFEFiYd_H7OoMLgroyvNnTuQLQ_5GN4MV3ysk6jtl6vtJ-Thd1xz6VZdsLcg2JY4m96pqBWYbNSD4jnOHNxqhg?key=VxJiuI2t1dyIIPRgx9CMLl2r\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Configure Abandon Cart for Guest Users and Restrict for Other User Roles&nbsp;<\/h3>\n\n\n\n<p>Visit <em>Cart<\/em> <em>Recovery &gt; Settings &gt; User Settings <\/em>to configure the following options:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enable Abandoned Cart for Guest Users: <\/strong>You can choose from the following four options to decide how guest carts will be dealt with:\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Never:<\/strong> The guest cart won&#8217;t be recorded, and no emails will be sent out<\/li>\n\n\n\n<li><strong>Capture from the checkout page: <\/strong>Capture the cart from checkout after a user inserts the billing email.<\/li>\n\n\n\n<li><strong>Pre-capture without privacy text:<\/strong> Enable a popup to pre-capture emails even before they go to the checkout page. If the user declines to share \u2013 the email will be captured from the checkout page.<\/li>\n\n\n\n<li><strong>Pre-capture with privacy text:<\/strong> Use a pre-capture email popup with a privacy disclaimer. If the user declines to share \u2013 the email will be captured from the checkout page.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Popup Title:<\/strong> Add a custom popup title to be displayed on a pop-up modal for guest users<\/li>\n\n\n\n<li><strong>Privacy Policy for Guest Users:<\/strong> Add text for the Privacy Policy for guest users\u00a0<\/li>\n\n\n\n<li><strong>Disable Abandoned Cart for selected User Roles:<\/strong> Select the user roles for which abandoned carts won&#8217;t be tracked.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXeMOSUcM0pngXeyEo5oiVYmgIkSGgKwxCC8OLHUCZVNXWUR7WLokCHx6pFXuTRWmjyw7jBpv8gi36oNT1gizSdeEHBz4Kdnvkimu5HLWKmb88173j0LAH1BP2eCvz5_88A9ElL5JQ?key=VxJiuI2t1dyIIPRgx9CMLl2r\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Customize Coupons and Adjust Cron Job Settings<\/h3>\n\n\n\n<p>Visit <em>Cart Recovery &gt; Settings &gt; Coupon Settings &gt; Cron Job Settings<\/em> to customize coupons &amp; enable cronjob. Configure the following settings to get started:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Coupons Prefix:<\/strong> Add three-letter coupon prefixes.<\/li>\n\n\n\n<li><strong>Delete the coupons once used: <\/strong>Enable to delete the coupons once used.<\/li>\n\n\n\n<li><strong>Delete Coupons when expired:<\/strong> Delete the coupons when expired.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXfRzUP0K93B34yqAwv26Mm4ffjBQmQcZAOk6M1D_aru-e_K4wj1OEqjZwFrhTtw6rUZ-toZRCVrrBhl0wufLr80PiyAD6hQbpLY2dGMn9YjWWdhjHXnJ1rj2Udq21PuweP5L5_kXw?key=VxJiuI2t1dyIIPRgx9CMLl2r\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cron Time Type:<\/strong> Choose the time type to schedule the cron Job. The default type is minutes.<\/li>\n\n\n\n<li><strong>Cron Job Time:<\/strong> Choose the time to schedule the cron Job. The default time is 5 minutes.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXce9G_hzC13BxPi5k5CxbAjw-WxT8wjcuPueL0uUbqQyh3nKvQL-Drh1XoUu6SfDwoxSgyvZf4BFN6Kdw6-xTdQE2e5Fxw7cPqE9l8pWLGRIrAeEURkWdd5TYIfJxnDSCsZYV0diw?key=VxJiuI2t1dyIIPRgx9CMLl2r\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Choose Preferred Data Deletion &amp; API Settings<\/h3>\n\n\n\n<p>Visit <em>Cart Recovery &gt; Settings &gt; Clear Data to choose which data should be deleted and which should be retained. <\/em>From<em> Cart Recovery &gt; Settings &gt; API Settings, <\/em>you can choose the cart information that the API will capture. You can get started by adjusting the following settings:<\/p>\n\n\n\n<p><strong>Data Deletion Settings:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Clear Cart Stats plugin:<\/strong> Clear abandoned and recovered cart totals. (Carts quantity and amount).<\/li>\n\n\n\n<li><strong>Delete Carts:<\/strong> Permanently delete Abandoned and recovered carts.<\/li>\n\n\n\n<li><strong>Clear Orders Stats<\/strong>: Clear pending and paid orders totals. (orders quantity and amount).<\/li>\n\n\n\n<li><strong>Clear Emails Count:<\/strong> Restart the count of emails sent for abandoned carts and pending orders.<\/li>\n\n\n\n<li><strong>Clear Email Log<\/strong>: Choose to clear the entire email log.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXdfJOe7cJhM42r5rzXiNa0DfdsgaynDUB1S79JoGqSEktFFn0Xe69bzw98zczBX6uqSTB8mdiEO99hvdiPdN2MHPHbMsBn0JShAzOA6svFmIQ3KvQ9Tz6e95a1GSGCqVHsiAgwDzg?key=VxJiuI2t1dyIIPRgx9CMLl2r\" alt=\"\"\/><\/figure>\n\n\n\n<p><strong>API Settings:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Remove Cart ID: <\/strong>Enable checkbox to remove Cart ID from API data<\/li>\n\n\n\n<li><strong>Remove Cart Content:<\/strong> Enable checkbox to remove cart content from API data<\/li>\n\n\n\n<li><strong>Remove Customer Name:<\/strong> Enable the checkbox to remove customer name from API data<\/li>\n\n\n\n<li><strong>Remove Customer Email:<\/strong> Enable checkbox to remove customer email from API data<\/li>\n\n\n\n<li><strong>Remove Cart Status:<\/strong> Enable the checkbox to remove cart status from API data<\/li>\n\n\n\n<li><strong>Remove Cart Subtotal: <\/strong>Enable the checkbox to remove cart subtotal from API data<\/li>\n\n\n\n<li><strong>Remove Cart Total:<\/strong> Enable the checkbox to remove the cart total from the API data<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXfXMtbfGjgDvs_xoYXdPdu4hDpwOlYIQD4s9EZDGQ8qWfPaGtTWuIk3LcwDlPTsbOu-9bqt43E1t3Ygx89CFVA5wCukR3Hw1AxPkfWrWncgarpDNkg48cpgByp8qy2VbXjCTB7pFQ?key=VxJiuI2t1dyIIPRgx9CMLl2r\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Create Custom Email Templates and View Key Statistics&nbsp;<\/h3>\n\n\n\n<p>Go to <em>Cart Recovery &gt; Automatic Emails &gt; <\/em>to view a detailed email log and create new templates<em>. <\/em>From the log<em>, <\/em>you can edit or delete templates in bulk. The log provides detailed insights, including email status, type, coupon information, and key performance metrics like email open and click rates.<\/p>\n\n\n\n<p><strong>Create an Email Template:<\/strong><\/p>\n\n\n\n<p>To create a new template, click<em> Add New Template<\/em> and adjust the following data to proceed:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Title &amp; Body:<\/strong> Add custom text for the email title and body<\/li>\n\n\n\n<li><strong>Active:<\/strong> Choose to activate\/deactivate the email template<\/li>\n\n\n\n<li><strong>Email Type:<\/strong> Choose email type from the following:\n<ul class=\"wp-block-list\">\n<li>Abandoned cart\u00a0<\/li>\n\n\n\n<li>pending orders<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Email Subject:<\/strong> Add a custom email subject\u00a0<\/li>\n\n\n\n<li><strong>Email Heading<\/strong>: Add a custom email heading<\/li>\n\n\n\n<li><strong>Automatically Send:<\/strong> Enable auto email delivery\u00a0<\/li>\n\n\n\n<li><strong>Send After: <\/strong>Insert time to send automatic emails<\/li>\n\n\n\n<li><strong>Enable Email Template for User Roles:<\/strong> Select user roles for email templates.<\/li>\n\n\n\n<li><strong>Exclude Products<\/strong>: Exclude specific products\u00a0<\/li>\n\n\n\n<li><strong>Exclude Categories: <\/strong>Exclude specific categories<\/li>\n<\/ul>\n\n\n\n<p><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"954\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXecjBSNW974tbJTz4JkTQ_tCSPUHIKBCptH8vdMNjBrukNuMct8O0GmHTm5SpRb1_NlzWSj-bq0n-ptd1v1-3iWQMhb-7VN1wewNzSIdNAyEJsdKAhwdQTC76vJGrHjizM4q4PpRA?key=VxJiuI2t1dyIIPRgx9CMLl2r\"><\/p>\n\n\n\n<p><strong>Customize Coupons:<\/strong><\/p>\n\n\n\n<p>You can also specify coupons for each email separately by customizing the following settings:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enable Coupon:<\/strong> Choose to enable\/disable coupons.\u00a0\u00a0<\/li>\n\n\n\n<li><strong>Coupon Value:<\/strong> Specify coupon value<\/li>\n\n\n\n<li><strong>Coupon Type:<\/strong> Apply <em>Fixed <\/em>or <em>Percentage<\/em> value for discount.<\/li>\n\n\n\n<li><strong>Use Individually:<\/strong> Coupons should be used individually. (Not applied with other coupons)<\/li>\n\n\n\n<li><strong>Coupon Validity:<\/strong> Enter coupon validity time period in days.<\/li>\n\n\n\n<li><strong>Test Email Address:<\/strong> Enter email to send a test email (Default Admin Email).<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXegv-oQjMWW5yrnrriUDB6PVDf6Sl6SXYyV6vb2muABHFAB-LM76QI7gGe_DWFdTvi9nUXvEjXX9XRPZvOtIvYf0M9KOgr-f5vjGeXpzuQW6V-7Imi87dWN38XTAthtDDvAvEGDLQ?key=VxJiuI2t1dyIIPRgx9CMLl2r\" alt=\"\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>View Detailed Abandoned and Recovered Cart Dashboard Go to the Cart Recovery section, and you will find Cart Recovery &gt; Automatic Emails &gt; Settings. From there, choose Cart Recovery &gt; Dashboard to view graphs and detailed statistics.&nbsp; View a Log of Abandoned Carts, Pending Orders &amp; Emails&nbsp; From the Cart Recovery section, you will see [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1753,"parent":2960,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"template-parts\/documentation-template.php","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-2969","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Setting Up WooCommerce Abandoned Cart Recovery - Documentation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/addify.store\/documentation\/woocommerce\/woocommerce-abandoned-cart-recovery\/setting-up-woocommerce-abandoned-cart-recovery\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Setting Up WooCommerce Abandoned Cart Recovery - Documentation\" \/>\n<meta property=\"og:description\" content=\"View Detailed Abandoned and Recovered Cart Dashboard Go to the Cart Recovery section, and you will find Cart Recovery &gt; Automatic Emails &gt; Settings. 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