{"id":4557,"date":"2023-11-16T06:18:02","date_gmt":"2023-11-16T06:18:02","guid":{"rendered":"https:\/\/addify.store\/documentation\/?page_id=4557"},"modified":"2024-07-10T07:48:51","modified_gmt":"2024-07-10T07:48:51","slug":"configure-cancel-order-by-customer","status":"publish","type":"page","link":"https:\/\/addify.store\/documentation\/prestashop\/prestashop-cancel-order-by-customer\/configure-cancel-order-by-customer\/","title":{"rendered":"Setting Up PrestaShop Cancel Order by Customer"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Allowing Customers to Cancel Orders&nbsp;<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Activating Cancel Orders by Customers<\/h3>\n\n\n\n<p><strong>General Settings:&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>Module Status: <\/strong>Toggle the switch to activate the module<\/p>\n\n\n\n<p><strong>Customer Email: <\/strong>When enabled, customers will receive an email confirmation when they cancel an order<\/p>\n\n\n\n<p><strong>Admin Email: <\/strong>When enabled, the store admin will receive an email notification when a customer cancels an order<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/docsz\/AD_4nXe58i97-d58_HqvNyUo2WbMfkRKqt2Rw2kaRkDJyZCVkIOsdVZCuKpGhP44Dyg2eV5fkR-JUzmtyEEoEWwRcoMyXd_UvsgH5wjnaaPMnqaidu_SQdeYSLPxrznlZSPkbEeITy3kMw8HYF9AGiD0XPHZgj1x?key=UwBo7qqjUhz1BJxjz_vMqg\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Customizing the Cancel Order Button<\/h3>\n\n\n\n<p><strong>Cancel Button Text:<\/strong> Enter the desired text to be displayed on the cancel button<\/p>\n\n\n\n<p><strong>Cancel Button Text Color: <\/strong>Choose the color for the cancel button text<\/p>\n\n\n\n<p><strong>Cancel Button Background Color: <\/strong>Choose the background color for the cancel button<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/docsz\/AD_4nXcr-R4vIboVEON4UeWlEEGzYzMZaLmNMzw8qAM0SKFTLFFakkEqTuaCUjCTwCMeZZQqRP82sQXuK3yHGWb176ir26vi9OBrqslrTKKoIkvtAH-fqINkn1mcEofpH2kLP2hJvnFNGEHPVKwrHIMU42ysx5ZV?key=UwBo7qqjUhz1BJxjz_vMqg\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Limiting the Option to Cancel Based on Customer Group and Categories<\/h3>\n\n\n\n<p><strong>Customer Group:<\/strong> Toggle the switch to Enable or Disable the feature<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Customer Groups:<\/strong> If enabled, select the specific customer groups for which the cancel option will be shown<\/li>\n<\/ul>\n\n\n\n<p><strong>Category: <\/strong>Toggle the switch to Enable or Disable the feature<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Categories: <\/strong>If enabled, select the specific categories for which the cancel option will be shown<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/docsz\/AD_4nXc0kWxjW8sft_BuAwVQxz7G90M0sUZR4bGyxjKtpIMoMLVFA24rqTg99ZHa1nJUj16RhXNF_QGBG6hrDFTDMfoiPVo_jwphtQ2M4zDp0l8XO8tQistVJ-PxkEedG8F3Y4CxvoqmbFmv1fXQBtQLGl3F4LY?key=UwBo7qqjUhz1BJxjz_vMqg\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Showing Cancel Option for Specific Order Statuses<\/h3>\n\n\n\n<p><strong>Cancel Order Status: <\/strong>Toggle the switch to Enable or Disable the feature<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enable Cancel Order For:<\/strong> If enabled, select the specific order statuses for which the cancel order option will appear. If disabled, the cancel order option will appear for all order statuses.<\/li>\n<\/ul>\n\n\n\n<p>After configuring the settings, click on<strong> Save<\/strong> to apply the changes.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/docsz\/AD_4nXeB65W4vwQIg3gMQ7wM6rmzDAgDuDIs3tD1V9ufkJCFT0G0Ltp4B_1rRLdpbY7iX60gvPIJL4zbgQDvjcj9RpXpONWgpbvcSenXPukM_Yfd3JX7Cigic8f78dRI_spG8ZtIyl0bQtAOMvf_NXb3iYmL4bH_?key=UwBo7qqjUhz1BJxjz_vMqg\" alt=\"\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Allowing Customers to Cancel Orders&nbsp; Activating Cancel Orders by Customers General Settings:&nbsp; Module Status: Toggle the switch to activate the module Customer Email: When enabled, customers will receive an email confirmation when they cancel an order Admin Email: When enabled, the store admin will receive an email notification when a customer cancels an order Customizing [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4416,"parent":4551,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"template-parts\/documentation-template.php","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-4557","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - 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