{"id":6563,"date":"2024-05-06T06:45:05","date_gmt":"2024-05-06T06:45:05","guid":{"rendered":"https:\/\/addify.store\/documentation\/?page_id=6563"},"modified":"2024-05-06T06:45:06","modified_gmt":"2024-05-06T06:45:06","slug":"setting-up-woocommerce-pending-order-survey-email","status":"publish","type":"page","link":"https:\/\/addify.store\/documentation\/woocommerce\/woocommerce-pending-order-survey-email\/setting-up-woocommerce-pending-order-survey-email\/","title":{"rendered":"Setting Up WooCommerce Pending Order Survey Email"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><br>Configuration of WooCommerce Pending Order Survey Email&nbsp;<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Creating Multiple Pending Order Survey Forms<\/h3>\n\n\n\n<p>Go to <strong>WooCommerce <\/strong>&gt; <strong>Addify Pending Order Survey<\/strong> &gt; <strong>Survey<\/strong>.<\/p>\n\n\n\n<p>Click <strong>&#8220;Add New&#8221;<\/strong> to create a new survey form.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/JLZh-EqQFY5ilyn1iO6yLFdWMqq9ToDOoKiOJP4ybUmkVAs8sgmS_SwjbM__Aheh0RA6GJNmsO9qMShbcpRtDts54tdP5f7CrXP7Ukts9F_o6riQSQDySc83IvpPC6q-sfdCHDxjZ8G4GHQ0LRs6gWc\" alt=\"\"\/><\/figure>\n\n\n\n<p><strong>Add Title: <\/strong>Add a title for your survey.<\/p>\n\n\n\n<p><strong>Survey:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on &#8220;Add Survey Question&#8221; to start adding questions to your survey.<\/li>\n\n\n\n<li>Add multiple questions and designate them as required if necessary.<\/li>\n<\/ul>\n\n\n\n<p><strong>Survey Results:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>After publishing the survey, you can view the complete results.<\/li>\n\n\n\n<li>Access answers, associated email addresses, dates, and order IDs.<\/li>\n<\/ul>\n\n\n\n<p>Once you&#8217;ve configured your survey questions, click on<strong> &#8220;Publish&#8221;<\/strong> to create the form.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Managing Pending Order Survey Forms in a Log<\/h4>\n\n\n\n<p>Within the Addify Pending Order Survey menu, you can manage all rules for pending order surveys.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Choose to edit any existing surveys from the list of created forms.<\/li>\n\n\n\n<li>Create additional surveys by clicking on &#8220;Add New&#8221; and repeating the process outlined above.<\/li>\n\n\n\n<li>Utilize bulk actions to efficiently manage multiple surveys simultaneously.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/7iadWQl254wq5cISzcqHfRYfp-dpdtAGgpARycke_U3n1Mm6_eUAXdsaFjRNCiHMCsuZxMHLee-hVuDQbsZq4dmlLuzzRSxhuBnvkuUrJe-hBnNDQIJX1rsdlqdSQ5sHN_IRd7MXZc-mnpdFucD2fYs\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Creating Multiple Emails for Pending Order Survey Forms<\/h3>\n\n\n\n<p>Go to <strong>WooCommerce <\/strong>&gt;<strong> Addify Pending Order Survey <\/strong>&gt; <strong>Email<\/strong>.<\/p>\n\n\n\n<p>Click on <strong>&#8220;Add New&#8221;<\/strong> to create a new email template.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/r5flounXdB21vStnuZUfrFp9NXi9FskgFYaeFxos-81cKZETo8S7P_GCTxh2R62ETbT0Qe57MRLmW7IrEtjNH9LvgutJOTQgumjIdhrvyXsScwx76ok2j2w7V9RHjqaNKAUFUPIx2zb_wmWZvenER_0\" alt=\"\"\/><\/figure>\n\n\n\n<p><strong>Add New Email: <\/strong>Enter a title for this email.<\/p>\n\n\n\n<p><strong>Email: <\/strong>Set custom email text. This can include coupons, order links, and the survey.<\/p>\n\n\n\n<p><strong>Email Settings:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>E-mail Subject:<\/strong> Define the subject line for your email.<\/li>\n\n\n\n<li><strong>Status: <\/strong>Change the status of the email (e.g., draft, pending, sent).<\/li>\n\n\n\n<li><strong>Send After: <\/strong>Specify the time in minutes after which the email should be sent.<\/li>\n<\/ul>\n\n\n\n<p><strong>Coupon Settings:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Coupon Value:<\/strong> Enter the value of the coupon to be included in the email.<\/li>\n\n\n\n<li><strong>Type: <\/strong>Choose between percentage or fixed cart amount for the coupon.<\/li>\n\n\n\n<li><strong>Valid Till:<\/strong> Set the validity period for the coupon.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/Tsu4nAH6jqCwJOH_9gidlJIzCQZbA_g6M94NDHZoo9mNx7zhufbZWEgjw7O3pqpl6Gr7Ev4kYrShfjwfYGvK2pkrBapJgtyy1DPSMYJklhK53cPwmojEOqkObmIR5_XsnhBgr7l82qDbR5yQZpfK0Ko\" alt=\"\"\/><\/figure>\n\n\n\n<p><strong>Email Details:&nbsp;<\/strong><\/p>\n\n\n\n<p>Gain insights into the emails sent, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email Sent: <\/strong>Check whether the email has been sent.<\/li>\n\n\n\n<li><strong>Recover Orders: <\/strong>Monitor how many orders have been recovered through the email.<\/li>\n\n\n\n<li><strong>Conversion Rate:<\/strong> Track the conversion rate of the email.<\/li>\n\n\n\n<li><strong>Order ID List: <\/strong>View a list of order IDs to whom the emails have been sent.<\/li>\n\n\n\n<li><strong>Status Against Each Order ID:<\/strong> Check the status of the email against each order ID.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/U-xYJvz6dYCcqWmmvsNo-ZMn8aeKYeAn05rhrzcJqPKCWGZltXJyD2L3dX0osGaSCp48iRWEkJi7ZOoFuUBl-QRFHBo9tXWdK6gqwpIWyr2p7UAEo09qFlPmvln5BVUMvv7yRR2JKkWJuRJL4Kd4oo4\" alt=\"\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Managing Pending Order Survey Emails in a Log<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Within the Addify Pending Order Survey menu, you can manage all rules for pending order survey form emails.<\/li>\n\n\n\n<li>Edit existing email templates or add new ones as needed.<\/li>\n\n\n\n<li>Perform bulk actions to manage multiple email templates efficiently.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/jvR-bopLEtGJ3rybGyzVpxW_Usx6i4WN9wq-XTMNPpXsKls9quv97Dqh-NLTKTGmQIb7IKlc6WuhBvC-8v3bJ3ostZAXQ0o0NL0UWsYSX8aI1OBmqK_1tbPfpZ_w7vukD-8rVMRahURYIplhg8BAEJg\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Edit or Send Emails for Pending Orders from a Log<\/h3>\n\n\n\n<p>Go to <strong>WooCommerce <\/strong>&gt; <strong>Addify Pending Order Survey <\/strong>&gt;<strong> Pending Orders.<\/strong><\/p>\n\n\n\n<p>In the log, you will see the following details for each pending order:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Order:<\/strong> Order ID of the pending orders.<\/li>\n\n\n\n<li><strong>Total Bill: <\/strong>Total bill amount associated with the order ID.<\/li>\n\n\n\n<li><strong>Pending Order Time:<\/strong> Time when the order became pending.<\/li>\n\n\n\n<li><strong>Send Email: <\/strong>This allows you to send an email by selecting the desired email type from the dropdown menu.<\/li>\n\n\n\n<li><strong>Status: <\/strong>Status of the pending order (e.g., pending payment, on hold).<\/li>\n\n\n\n<li><strong>Edit Order: <\/strong>Option to edit order details if necessary.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/qwFWduGg9PpzqssyDDuAtPR_IWhqbl_KiD3Y1f-w1ENI7v_emFfQtXXTes2VX-U6Ur2xroR0lHRbfzh-Z5Srf62r2GWi6FaFkz3JKi_E6o3MjTVKy_b8ZEj1VVCU5QpPTWVD00ISBU_zqOeQtWmJ0I0\" alt=\"\"\/><\/figure>\n\n\n\n<p><strong>Edit Order or Send Customized Emails:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To edit an order, select the &#8220;Edit Order&#8221; option. This will allow you to make changes to the order details.<\/li>\n\n\n\n<li>To send a customized email for a pending order, select the desired email type from the dropdown menu in the &#8220;Send Email&#8221; column.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Viewing Recovered Orders in a Table<\/h3>\n\n\n\n<p>Go to <strong>WooCommerce <\/strong>&gt; <strong>Addify Pending Order Survey<\/strong> &gt;<strong> Recovered Orders.<\/strong><\/p>\n\n\n\n<p>In the table, you will find the following details for each recovered order:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Order ID: <\/strong>The unique identifier of the recovered orders.<\/li>\n\n\n\n<li><strong>Order Total: <\/strong>The total order amount associated with each order.<\/li>\n\n\n\n<li><strong>Sent Email: <\/strong>The type of email that was sent to the customer to facilitate the recovery.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/gqwx06KQlifbf1ZhwrpUwIjM9WxS1agOY-IQ-AKVB9Fn0PiChsvVmr5KqUeiYqY9qTxTBLPGjXFsJbjDz2745VWPA1O1iD6jEFAWjxjw7qB1A_9amhjkUJxjpcJjErk9S5EvEGRhIUb5QW5Z2EOq6o0\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Accessing Reports Log for the Recovery of Pending Orders<\/h3>\n\n\n\n<p>Go to <strong>WooCommerce <\/strong>&gt;<strong> Addify Pending Order Survey <\/strong>&gt; <strong>Report<\/strong>.<\/p>\n\n\n\n<p>In the report table, you will find the following details:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Number of Pending Orders: <\/strong>This indicates the total number of pending orders that have been identified.<\/li>\n\n\n\n<li><strong>Number of Emails Sent: <\/strong>The total count of emails that have been sent to customers with pending orders.<\/li>\n\n\n\n<li><strong>Number of Orders Recovered:<\/strong> The total count of orders that have been successfully recovered through the email campaigns.<\/li>\n\n\n\n<li><strong>Expected Conversion Rate: <\/strong>An estimate of the conversion rate based on the number of emails sent and the number of orders recovered.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/2i2EAm7dwPvHMl0rsOnvHabr9LToeX3_mVR5VIuZKgW_xM0sQtEBwnyrtgZJICfzhPSz1S53Za6RdXSN9ijcQLtIJ9ujuiFa9BNBnyI_B4F76qv86VrprfIp4Wvlggf_0ursS0zAE5g8ayh3cuWz4dU\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Configuring Global Settings of the Pending Order Surveys<\/h3>\n\n\n\n<p>Go to <strong>WooCommerce <\/strong>&gt; <strong>Addify Pending Order Survey<\/strong> &gt;<strong> General Settings.<\/strong><\/p>\n\n\n\n<p>In the General Settings section, you can adjust various parameters:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Mark As Pending Order:<\/strong> Specify the duration after which orders will be marked as pending. They will then appear in the pending orders tab.<\/li>\n\n\n\n<li><strong>Cancel Order Time:<\/strong> Define the time after which orders will be automatically set to the &#8220;cancelled&#8221; status.<\/li>\n\n\n\n<li><strong>Thank You Email: <\/strong>Checkmark this option to send an email to customers who fill out the survey.\n<ul class=\"wp-block-list\">\n<li><strong>Customize Email Content:<\/strong> Customize the content of the thank you email.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Sender Name: <\/strong>Enter the name you want to display as the sender of the email.<\/li>\n\n\n\n<li><strong>Reply To:<\/strong> Specify the email address to which replies to the thank you email should be directed.<\/li>\n\n\n\n<li><strong>Display Survey On Page:<\/strong> Choose a page where you want to display the survey. First, paste the provided shortcode<strong> [survey_sc] <\/strong>on the selected page.<\/li>\n\n\n\n<li><strong>Add Coupon Prefix:<\/strong> Optionally add a prefix for coupons generated by the plugin.<\/li>\n<\/ul>\n\n\n\n<p>After configuring the desired settings, click on<strong> &#8220;Save Changes&#8221;<\/strong> to apply the changes.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/KMiZZySZJj547tr1kevyMNGZJpiuDLBS_yin2cKw3wvp__xoQ8DOwFQIDZqByn1Vz5VACmLWT8Si-rySe3ypXiP_WpwMRKGV5eLsd_XhkJc6dRPxAVqg-ZC7cXVkwV4cg6QVAsxenxnIRSrVzg1RuBI\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Customizing Email Content for the Thankyou Email<\/h3>\n\n\n\n<p>Go to <strong>WooCommerce <\/strong>&gt; <strong>Settings <\/strong>&gt;<strong> Emails<\/strong> &gt; <strong>Addify Thankyou Email For Filling Survey<\/strong> to add the description of your email.<\/p>\n\n\n\n<p><strong>Enable\/Disable: <\/strong>Enable this option to activate the email notification.<\/p>\n\n\n\n<p>Fill out the following fields:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Subject: <\/strong>Enter the subject line for the email. You can use available placeholders such as {site_title}, {site_address}, {site_url}, member_name, member_first_name, member_last_name, member_full_name.<\/li>\n\n\n\n<li><strong>Email Heading:<\/strong> This is the heading that will appear at the top of the email.<\/li>\n\n\n\n<li><strong>Additional Content: <\/strong>Add any extra text you want to include below the main email content. You can use the available placeholders as mentioned above.<\/li>\n\n\n\n<li>Email Type: Choose the format of the email to be sent (Plain Text, HTML, or Multipart).<\/li>\n\n\n\n<li><strong>HTML Template: <\/strong>You can view and edit the HTML template used for the email. If you want to make changes, you can copy the template file to your theme folder for customization.<\/li>\n<\/ul>\n\n\n\n<p>After customizing the email content to your liking, click on<strong> &#8220;Save Changes&#8221;<\/strong> to apply the settings.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/j-npjZfdZ7heFHCfnx1Ra2jcXrhyRcI_jOZKgddc4p9lkIGb1UUa4EbYn-HEbKN3aaYUfNCdSdkSPW2PqG-TwInRaMNwUyjK4HZskv4eYTZlDGSC4Gcx-1RRIWskxbnCeE-XOFbDSYVCzZKlSbH0JlQ\" alt=\"\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Configuration of WooCommerce Pending Order Survey Email&nbsp; Creating Multiple Pending Order Survey Forms Go to WooCommerce &gt; Addify Pending Order Survey &gt; Survey. Click &#8220;Add New&#8221; to create a new survey form. Add Title: Add a title for your survey. Survey:&nbsp; Survey Results: Once you&#8217;ve configured your survey questions, click on &#8220;Publish&#8221; to create the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6262,"parent":6555,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"template-parts\/documentation-template.php","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-6563","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Setting Up WooCommerce Pending Order Survey Email - Documentation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/addify.store\/documentation\/woocommerce\/woocommerce-pending-order-survey-email\/setting-up-woocommerce-pending-order-survey-email\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Setting Up WooCommerce Pending Order Survey Email - Documentation\" \/>\n<meta property=\"og:description\" content=\"Configuration of WooCommerce Pending Order Survey Email&nbsp; Creating Multiple Pending Order Survey Forms Go to WooCommerce &gt; Addify Pending Order Survey &gt; Survey. 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