{"id":6921,"date":"2024-07-10T08:00:37","date_gmt":"2024-07-10T08:00:37","guid":{"rendered":"https:\/\/addify.store\/documentation\/?page_id=6921"},"modified":"2024-07-10T08:00:38","modified_gmt":"2024-07-10T08:00:38","slug":"how-to-allow-customers-to-cancel-orders-directly-from-the-my-account-page","status":"publish","type":"page","link":"https:\/\/addify.store\/documentation\/prestashop\/prestashop-cancel-order-by-customer\/how-tos\/how-to-allow-customers-to-cancel-orders-directly-from-the-my-account-page\/","title":{"rendered":"How to Allow Customers to Cancel Orders Directly from the My Account Page?"},"content":{"rendered":"\n

Allowing Customers to Cancel Orders Directly from the My Account Page<\/h2>\n\n\n\n

Allowing customers to cancel their orders directly from the “My Account” page is a crucial feature for any online store. It gives customers the flexibility to manage their orders without needing to contact customer support. This can result in increased customer satisfaction, reduced workload for support teams, and a smoother overall shopping experience. Below are the steps to enable this feature using the PrestaShop Cancel Order by Customer module.<\/p>\n\n\n\n

In the PrestaShop back office, go to the General Settings <\/strong>tab within the Cancel Order by Customer module.<\/p>\n\n\n\n

Find the Module Status<\/strong> option within the settings.<\/p>\n\n\n\n

Switch the Module Status to Enable <\/strong>to activate the module.<\/p>\n\n\n\n

After configuring the settings, click on Save <\/strong>to apply the changes.<\/p>\n\n\n\n

To Verify the Functionality:<\/strong><\/p>\n\n\n\n

Log in to a customer account on your PrestaShop store.<\/p>\n\n\n\n

Go to the “My Account” page and navigate to the orders section.<\/p>\n\n\n\n

Ensure that the cancel button is visible next to eligible orders.<\/p>\n\n\n\n

Click the cancel button to verify that the order cancellation process works correctly.<\/p>\n\n\n\n

\"\"<\/figure>\n","protected":false},"excerpt":{"rendered":"

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