{"id":6923,"date":"2024-07-10T07:55:45","date_gmt":"2024-07-10T07:55:45","guid":{"rendered":"https:\/\/addify.store\/documentation\/?page_id=6923"},"modified":"2024-07-10T07:55:45","modified_gmt":"2024-07-10T07:55:45","slug":"how-to-restrict-order-cancellation-by-customer-groups","status":"publish","type":"page","link":"https:\/\/addify.store\/documentation\/prestashop\/prestashop-cancel-order-by-customer\/how-tos\/how-to-restrict-order-cancellation-by-customer-groups\/","title":{"rendered":"How to Restrict Order Cancellation by Customer Groups?\u00a0"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Restricting Order Cancellation by Customer Groups<\/h2>\n\n\n\n<p>Restricting order cancellation by customer groups lets you have control over order management processes. By enabling this feature, store owners can limit the ability to cancel orders to specific customer groups, ensuring that high-value or wholesale customers adhere to stricter cancellation policies, while providing more flexibility to regular retail customers. Below are the steps to restrict order cancellations using the PrestaShop Cancel Order by Customer module.<\/p>\n\n\n\n<p>In the PrestaShop back office, go to the <strong>General Settings<\/strong> tab within the Cancel Order by Customer module.<\/p>\n\n\n\n<p>Find the <strong>Customer Group <\/strong>option within the settings. Switch the Customer Group to Enable the feature.<\/p>\n\n\n\n<p><strong>Select Specific Customer Groups:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If enabled, a list of customer groups will appear.<\/li>\n\n\n\n<li>Select the specific customer groups for which the cancel option will be available.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/docsz\/AD_4nXcFKtKXyRwu-Hy2ztCpzFHroPKixh-29OojhRMY9la9Txjm99SeFfLzBAGQAa6aTj_jxHBviEqkGS4y-3-VA5QwUbRngYhIBWk0EFo7n1eCds7tV6iqvYXZpYk-otLHyuuzsnBe2ddwH8Yk2dHjslQOAPie?key=UwBo7qqjUhz1BJxjz_vMqg\" alt=\"\"\/><\/figure>\n\n\n\n<p>After configuring the settings, click on <strong>Save <\/strong>to apply the changes.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Restricting Order Cancellation by Customer Groups Restricting order cancellation by customer groups lets you have control over order management processes. By enabling this feature, store owners can limit the ability to cancel orders to specific customer groups, ensuring that high-value or wholesale customers adhere to stricter cancellation policies, while providing more flexibility to regular retail [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":6918,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"template-parts\/multiple-page-template.php","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-6923","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Restrict Order Cancellation by Customer Groups?\u00a0 - Documentation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/addify.store\/documentation\/prestashop\/prestashop-cancel-order-by-customer\/how-tos\/how-to-restrict-order-cancellation-by-customer-groups\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Restrict Order Cancellation by Customer Groups?\u00a0 - Documentation\" \/>\n<meta property=\"og:description\" content=\"Restricting Order Cancellation by Customer Groups Restricting order cancellation by customer groups lets you have control over order management processes. 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