{"id":7799,"date":"2024-12-11T12:01:31","date_gmt":"2024-12-11T12:01:31","guid":{"rendered":"https:\/\/addify.store\/documentation\/?page_id=7799"},"modified":"2024-12-11T12:01:32","modified_gmt":"2024-12-11T12:01:32","slug":"setting-up-prestashop-smart-refund-general-settings","status":"publish","type":"page","link":"https:\/\/addify.store\/documentation\/prestashop\/prestashop-smart-refund\/setting-up-prestashop-smart-refund-general-settings\/","title":{"rendered":"Setting Up PrestaShop Smart Refund &#8211; General Settings"},"content":{"rendered":"\n<p>This lets you manage how refunds are handled in your store for customers.<\/p>\n\n\n\n<p><strong>Activate Module: <\/strong>Toggle this option to activate or deactivate the refund management module.<\/p>\n\n\n\n<p><strong>Accept All Refund Requests Automatically: <\/strong>Decide if you want all refund requests to be accepted automatically.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Selecting <strong>&#8220;Yes&#8221; <\/strong>will automatically accept all refund requests as they come in.<\/li>\n<\/ul>\n\n\n\n<p><strong>Show Refund Message:<\/strong> Enable or disable a confirmation message to display after a refund request is submitted.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Selecting <strong>&#8220;No&#8221;<\/strong> will result in not displaying the refund confirmation message to customers.<\/li>\n<\/ul>\n\n\n\n<p><strong>Refund Message Box:<\/strong> Integrate the message customers will see after submitting a refund request.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you choose not to enter the refund message then your customers will be able to view the default message as &#8220;Refund request has been submitted successfully.&#8221;<\/li>\n<\/ul>\n\n\n\n<p><strong>Number of Days for Refund: <\/strong>Set the number of days customers have to request a refund.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXceAFMARlVFXNucsCAh-B-oZvARyeI3FBStWJD614HgNQ6CstvKB1M2AsxXZzIvpBav6RuwL6yRBUlfVMtJlxGRGKfw1j-nUNCBBxtLLwaKNRijPc8rsNqqczMsI9KzUqNXFbEg?key=5sff_E0TyZABWwveDLN_F8og\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Create and Manage Smart Refund Rules<\/h3>\n\n\n\n<p>The PrestaShop Smart Refund module provides set of features, including:&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Return Addresses<\/li>\n\n\n\n<li>Return Reason List<\/li>\n\n\n\n<li>Refund Request<\/li>\n<\/ol>\n\n\n\n<p>You can access a complete list of all three in a separate log. The Smart Refunds for Prestashop lets you easily manage return reasons and addresses by adding, editing, or changing their status in a comprehensive log with bulk action support.&nbsp;<\/p>\n\n\n\n<p>Let\u2019s look at each in detail.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Return Address Settings<\/h3>\n\n\n\n<p>Easily configure the address details for return purposes or other specified needs.<\/p>\n\n\n\n<p><strong>Address Enable:<\/strong> Toggle this option to enable or disable the address section.<\/p>\n\n\n\n<p><strong>Address Title:<\/strong> Enter a title for the address, such as &#8220;Return Address&#8221; or &#8220;Warehouse Address.&#8221;<\/p>\n\n\n\n<p><strong>Address Line: <\/strong>Enter the first line of the address, such as a street address.<\/p>\n\n\n\n<p><strong>Zip Code: <\/strong>Integrate the postal or ZIP code associated with this address.<\/p>\n\n\n\n<p><strong>City:<\/strong> insert the city where the address is located.<\/p>\n\n\n\n<p><strong>Country:<\/strong> Select or enter the country for this address.<\/p>\n\n\n\n<p><strong>State:<\/strong> Choose the state or region for this address if applicable.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXc8XGuoa6gZ65dUTVb61A6-PXXfr9W7AoK81nKwavT85iFqheF5yQ82ZRL6ReZJiTF8XdUE4tPawV8hNBSlSVoMKTzR_UxW8pIwRfScq6q444J4GQiNsgi1bciCG_XB4-Bx8P-F?key=5sff_E0TyZABWwveDLN_F8og\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Return Reason Settings<\/h3>\n\n\n\n<p>With the Smart Refund you can manage reasons for returns and define who will cover shipping costs:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reason Enable:<\/strong> Toggle this option to enable or disable the reason for return.<\/li>\n\n\n\n<li><strong>Reason Title:<\/strong> Enter a title for the reason, such as &#8220;Reason for Return.&#8221;<\/li>\n\n\n\n<li><strong>Reason:<\/strong> Specify the reason for the return such as; <strong>&#8220;Size not right,&#8221; &#8220;Product damaged&#8221; <\/strong>etc.<\/li>\n\n\n\n<li><strong>Shipping Paid By:<\/strong> Select who will be responsible for return shipping costs.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXdMeigyUxblqqgm0uIfEJcLmcZEM2cpaasB9iH5RdoSfcFJJvE-UiDLz_rd_BgKMi-xMWr98JbjGW511stJdaqeH0Cqn4iLlL8q7810rgpsBwfL9qN_2ctWhwKqorDrIA4ewnjFUg?key=5sff_E0TyZABWwveDLN_F8og\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Manage Refund Request Settings<\/h3>\n\n\n\n<p>Go to <strong>PrestaShop<\/strong> &gt; <strong>Manage Refund System<\/strong> &gt; M<strong>anage Refunds Requests<\/strong> you will see a detailed log of all refund requests. Here, you can create and manage multiple refund requests with the provided option, such as:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>View all product refund requests in a log<\/li>\n\n\n\n<li>Execute bulk actions<\/li>\n\n\n\n<li>Change the status of each rule<\/li>\n\n\n\n<li>Take action to delete or view<\/li>\n<\/ul>\n\n\n\n<p>By selecting the refund request section, you can manage the status of each request with options like:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>All<\/strong>: View all refund requests.<\/li>\n\n\n\n<li><strong>Approved<\/strong>: View requests that have been approved.<\/li>\n\n\n\n<li><strong>Pending<\/strong>: Review requests that are awaiting action.<\/li>\n\n\n\n<li><strong>Denied<\/strong>: See requests that were not approved.<\/li>\n<\/ul>\n\n\n\n<p><strong>Log Details: <\/strong>Each refund request log provides essential details for each product, helping you make informed decisions quickly. Here\u2019s a breakdown of the available information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Product<\/strong>: Displays the product name.<\/li>\n\n\n\n<li><strong>Product Attribute<\/strong>: Shows specific attributes like size or color (e.g., \u201cSize: S &#8211; Color: White\u201d).<\/li>\n\n\n\n<li><strong>Quantity<\/strong>: Indicates the quantity of the item requested for a refund.<\/li>\n\n\n\n<li><strong>Price<\/strong>: The total cost of the product.<\/li>\n\n\n\n<li><strong>Address<\/strong> : Displays the customer\u2019s address associated with the refund request.<\/li>\n\n\n\n<li><strong>Reason<\/strong>: Shows the customer\u2019s reason for requesting a refund (e.g., \u201cSize not right\u201d).<\/li>\n\n\n\n<li><strong>Shipping Paid By<\/strong>: Specifies who is responsible for shipping costs, like \u201cStore Owner\u201d or \u201cCustomer.\u201d<\/li>\n\n\n\n<li><strong>Approval\/Deny<\/strong>: Shows whether the request has been approved or denied.<\/li>\n\n\n\n<li><strong>Request Status<\/strong>: Indicates the current status of the request, such as Pending, Approved, or Denied.<\/li>\n\n\n\n<li><strong>Deny Status<\/strong>: Provides details if the request was denied.<\/li>\n\n\n\n<li><strong>Request Date<\/strong> : Displays the date on which the refund request was made.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXdLzBrWm-XOyOQKmylpNBcYOUBo4Z15ANXJPTrizT0tSwhY5lSm6wRMx5HLeu1LZudnlZZcVquzsQsaDPMJaBblU7I-rxi7WvCQq5fSNPdNdmW8M4aSkP9OPcyjIPaF4YpfOV0Cbw?key=5sff_E0TyZABWwveDLN_F8og\" alt=\"\"\/><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This lets you manage how refunds are handled in your store for customers. Activate Module: Toggle this option to activate or deactivate the refund management module. Accept All Refund Requests Automatically: Decide if you want all refund requests to be accepted automatically. Show Refund Message: Enable or disable a confirmation message to display after a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6262,"parent":2664,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"template-parts\/documentation-template.php","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-7799","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Setting Up PrestaShop Smart Refund - General Settings - Documentation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/addify.store\/documentation\/prestashop\/prestashop-smart-refund\/setting-up-prestashop-smart-refund-general-settings\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Setting Up PrestaShop Smart Refund - General Settings - Documentation\" \/>\n<meta property=\"og:description\" content=\"This lets you manage how refunds are handled in your store for customers. 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