Prestashop Smart Refunds

Create Customizable Refund Deadlines

The Smart Refunds module allows you to customize refund deadlines by defining a maximum duration or time frame for customers to apply for a refund. This feature enables you to set specific time limits or days for customers to submit their refund requests.

By customizing refund deadlines, you can establish clear customer guidelines, ensuring that refund requests are submitted within the specified timeframe. This helps streamline the refund process and ensures that requests are handled promptly.

It’s important to communicate the refund deadlines clearly to your customers through various channels, such as your website, order confirmation emails, or a dedicated refund policy page. This transparency helps customers understand their rights and responsibilities regarding refunds and contributes to a positive customer experience.

Allow Custom Refund Notifications and Emails

With the Smart Refunds module, store owners have the ability to customize refund notification messages when a customer applies for a refund. This feature allows you to tailor the content and tone of the notification to align with your brand and provide clear information to the customer regarding their refund request.

Furthermore, the module automates the process of notifying customers about any order status changes initiated by the admin.

Manage Refund Requests for Customers

Prestashop Smart Refund Module creates “Refund History” and “Refund Manager” tabs on the “My Account” page from where customers can easily manage order refund requests. Customers can manage their return order log and track the status of their refund requests made by the store owner.