WooCommerce Pending Order Survey Email

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WooCommerce Pending Order Survey enables you to schedule surveys, send personalized emails with coupons and order links, and view detailed stats in one dashboard. The plugin helps to recover lost orders, engage customers, and optimize your sales strategy. 

Key Features: 

  • Create multiple surveys that will be emailed to users with pending orders
  • Add multiple survey questions and make them required
  • Add multiple emails for users regarding pending orders
  • Mark the orders as “Pending” when they exceed the specified time limit

Compatible with WooCommerce Version 3.5.0 or Higher | WordPress Version 4.0.0 or Higher

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    Extension Partner

Billed annually at $59 $49 / month

  • 1 year free support
  • 1 year extension updates

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Features Of WooCommerce Pending Order Survey Email

Notify Customers About Pending Orders

WooCommerce Pending Order Survey allows you to efficiently manage pending orders by scheduling automated emails that notify customers about their incomplete purchases. This plugin allows you to customize these emails, providing valuable information such as order links, personalized coupons, and a survey to gather insights. Utilize a specific prefix for coupon codes to enhance branding and encourage customers to complete their purchases.

Creating Multiple Pending Order Survey Forms

Using the plugin, you can create and manage multiple surveys tailored to different customer segments. Choose to add multiple survey questions and gather specific results. This feature helps you understand customer preferences and improve your overall sales strategy. Moreover, you can mark each survey question as required to make it mandatory for customers to fill out this data.

Personalizing Emails for Pending Orders

Personalize the emails sent for pending orders using the WooCommerce Pending Order Survey. The plugin enables you to customize sender names and reply-to options, creating a more engaging and trustworthy interaction. 

By integrating surveys and coupons directly into personalized emails, you enhance the customer experience and increase the likelihood of order recovery. Here, you can configure the settings for coupons by specifying their type: 

  • Fixed Cart Amount
  • Percentage

Additionally, add the coupon value and validity period, after which the coupon will expire.

View Pending and Recover Orders in a Log

The plugin lets you track the status of pending and recovered orders through a centralized log. Access detailed information, such as order IDs, order total, status, and time limits. Edit pending orders directly from the log and gain a comprehensive overview of your store’s performance, allowing you to make informed decisions and optimize your sales strategy.

Technical Compatibility

  • Version1.0.0View changelog
  • WordPress Version Required4.0.0 or Higher
  • WooCommerce Version Required3.5.0 or Higher
  • Multi-Site SupportYes
  • Languages English
  • WPML CompatibilityWPML Supported
  • TranslatableYes, Translation Ready
  • CountriesWorldwide

More Features

  • Manage all surveys in a log
  • Include coupon, order link, and survey in the email body
  • Enter the email subject and activate the status
  • Schedule emails in advance
  • Configure coupon by specifying its value
  • Specify the type of coupon: 
    • Fixed Cart Amount
    • Percentage
  • View the complete stats of the email in a table:
    • Email Sent
    • Recover Orders
    • Conversion Rate
    • Email Send Order ID List
    • Order Status
  • Set validity for the coupon
  • Access a complete list of pending and recover orders in a log
  • Choose to edit pending orders
  • Send email to users for pending orders
  • Get a compiled report of orders in a table:
    • Pending Orders
    • E-mail Sent
    • Recover Orders 
    • Conversion Rate
  • Set the status of orders to “Cancelled” after the specified time limit 
  • Send an automated email to customers who fill out the survey
  • Personalize the sender name and reply to options 
  • Integrate the survey on a specific page by pasting the shortcode: [survey_sc]
  • Utilize a specific prefix for coupon codes

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