Prestashop Cancel Order by Customer Module
By default, PrestaShop does not allow customers to cancel their orders. In case a customer wishes to do so, they have to contact the support team, which is time-consuming. To avoid the inconvenience for your customers, you can utilize the PrestaShop Cancel Order by Customer Module. It allows your customers to cancel their orders directly from their My Account page. You can control which customers can cancel their orders, at which order status, and for which products.
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Key Features:
- Allow customers to cancel orders directly from My Account page
- Enable order cancellation for specific order statuses and categories
- Restrict order cancellation by customer groups
- Customize cancel button text and background color
V1.7.0.0 - V9.0.0
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Detailed Features of Prestashop Cancel Order by Customer
Offer a Convenient Order Cancellation Option to Customers
The PrestaShop Cancel Order by Customer Module greatly improves the customer shopping experience by allowing them to cancel orders right from the My Account page. This ensures they don’t have to go through the tedious process of contacting the support team, waiting in line, and getting frustrated.
You can set restrictions on which customers can cancel their orders and under which conditions; and even customize the order cancellation button on your store. By making it simpler for users to cancel orders on your store, you can build trust, minimize complaints, and build brand loyalty.
Restrict Cancellations by Customers, Products, & Order Statuses
With the PrestaShop Cancel Order by Customer Module, you can easily control order cancellations in your store. By setting restrictions based on Order statuses, Product categories, and Customer groups, you can choose which customers are allowed to cancel their orders for which categories and at which order status.
You can limit order cancellations for desired items like products on sale, limited-time products, special discount items, etc. For desired order statuses, you can prevent users from canceling orders once the order reaches that specific status, e.g., “processing” or “dispatched,” etc.
Additionally, you can restrict certain customer groups from canceling their orders, e.g., guest users, “wholesalers,” etc.
Enable Email Notifications for Admins & Customers Upon Cancellation
You can set up email notifications for both admins and customers. This will allow you to stay notified every time an order is canceled in your store. Notifications for customers will ensure they are well aware of their canceled orders and can contact you in case of an accidental cancellation.
Email notifications are a great way to keep admins and customers updated, ensuring maximum convenience and timely response.
Customize the Cancel Button Styling
You can choose the color scheme and text for the Cancel button as needed. Add the desired button text and choose the button background color and text color that draws the most attention.
Why Allow Order Cancellations?
By allowing customers to cancel their orders at the desired steps, you can greatly enhance their shopping experience. Customers might want to cancel their orders in the following cases:
- Accidental orders
- Wrong size or product ordered
- Order no longer needed
- Order no longer affordable
By giving customers the freedom to cancel their purchases, you make it easier for them to shop in your store and also streamline the overall business operations
Technical Compatibility
- PrestaShop CompatibilityV1.7.0.0 - V9.0.0
- Current Version1.2.1
- Compatibility MultiShopYes
- Languages English, German, Italian, French, Spanish, Polish, Portuguese, Dutch
More Features
- Choose to enable or disable emails for customers & admins
- Add Cancel button text and choose color for the following:
- Cancel button background color
- Cancel button text color
- Restrict order cancellation by the following:
- Customer group
- Product category
- Order Status
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