View Detailed Abandoned and Recovered Cart Dashboard
Go to the Cart Recovery section, and you will find Cart Recovery > Automatic Emails > Settings. From there, choose Cart Recovery > Dashboard to view graphs and detailed statistics.
- View a comprehensive dashboard of abandoned and recovered carts
- View abandoned cart amount and quantity through intuitive graphs
- View reports of total abandoned carts and orders:
- Total Amount: View total order amount
- Abandoned Cart amount: View total abandoned cart amount
- Pending Orders amount: View total pending orders amount
- View detailed report of total recovered carts and orders amount:
- Total Amount: View total order amount
- Amount of Recovered Carts: View amount of recovered carts
- Amount of Recovered Orders: View amount of recovered orders
- Total Abandoned Cart and Orders Quantity:
- Total Abandoned Carts and Orders Quantity: Number of Abandoned Carts and Orders
- Abandoned Carts Quantity: Total number of Abandoned Carts
- Pending Orders Quantity: Total number of Pending Orders
- Total Recovered Carts and Orders report
- Total Recovered Carts and Orders: Number of Total Recovered Carts and Orders
- Recovered Carts: Total number of recovered carts
- Recovered Orders: Total number of recovered orders
- Detailed Emails Reports:
- Total Emails sent: Total Number of emails sent to customers
- Emails for Abandoned Cart: Number for emails sent to abandoned cart owners
- Emails for Pending Orders: Number for emails sent to owners with pending orders
View a Log of Abandoned Carts, Pending Orders & Emails
From the Cart Recovery section, you will see 4 options: Abandoned Cart > Pending Order > Recovered Carts > Email Logs. From these sections, you can view a detailed list of data for efficient record-keeping and decision-making.
Through the log section, you can edit and delete data in bulk and view detailed customer, cart, and email information for Abandoned Carts, Pending and Recovered Orders & follow-up emails.
Specify Time After Which Cart is Considered Abandoned
Visit Cart Recovery > Settings > General to configure the following general plugin settings.
- Enable Abandoned Cart: Enable/disable abandoned cart recovery. This will enable/disable the entire plugin functionality.
- Consider as Abandoned Cart: Add time in minutes/hours/days to consider a cart as Abandoned. The default value is Zero, and the system will mark the cart as abandoned after 1 hour.
- Delete Abandoned Cart: Choose the time in minutes/days/hours to delete the abandoned cart. Add zero for infinite.
- Cart Recovery Button Text: Add custom Recover Cart button text (Cart Recovery Email).
- Cart Recovery Button Color: Select the color for the Recover Cart Button (Cart Recovery Email).
- Pay Order Button Text: Add custom Pay for Order button text (Pending Order Email).
Specify Pending Order Status and Restrict by User Roles
Visit Cart Recovery > Settings > Pending Orders to adjust the following pending order settings:
- Enable Recover Pending Orders: Enable/disable recovery of pending orders
- Pending Order Statuses: Select order statuses for pending orders
- Enable Recover Pending Orders for User Roles: Select user roles to enable recovery of pending orders. Leave empty or select all for all user roles.
Configure Abandon Cart for Guest Users and Restrict for Other User Roles
Visit Cart Recovery > Settings > User Settings to configure the following options:
- Enable Abandoned Cart for Guest Users: You can choose from the following four options to decide how guest carts will be dealt with:
- Never: The guest cart won’t be recorded, and no emails will be sent out
- Capture from the checkout page: Capture the cart from checkout after a user inserts the billing email.
- Pre-capture without privacy text: Enable a popup to pre-capture emails even before they go to the checkout page. If the user declines to share – the email will be captured from the checkout page.
- Pre-capture with privacy text: Use a pre-capture email popup with a privacy disclaimer. If the user declines to share – the email will be captured from the checkout page.
- Popup Title: Add a custom popup title to be displayed on a pop-up modal for guest users
- Privacy Policy for Guest Users: Add text for the Privacy Policy for guest users
- Disable Abandoned Cart for selected User Roles: Select the user roles for which abandoned carts won’t be tracked.
Customize Coupons and Adjust Cron Job Settings
Visit Cart Recovery > Settings > Coupon Settings > Cron Job Settings to customize coupons & enable cronjob. Configure the following settings to get started:
- Coupons Prefix: Add three-letter coupon prefixes.
- Delete the coupons once used: Enable to delete the coupons once used.
- Delete Coupons when expired: Delete the coupons when expired.
- Cron Time Type: Choose the time type to schedule the cron Job. The default type is minutes.
- Cron Job Time: Choose the time to schedule the cron Job. The default time is 5 minutes.
Choose Preferred Data Deletion & API Settings
Visit Cart Recovery > Settings > Clear Data to choose which data should be deleted and which should be retained. From Cart Recovery > Settings > API Settings, you can choose the cart information that the API will capture. You can get started by adjusting the following settings:
Data Deletion Settings:
- Clear Cart Stats plugin: Clear abandoned and recovered cart totals. (Carts quantity and amount).
- Delete Carts: Permanently delete Abandoned and recovered carts.
- Clear Orders Stats: Clear pending and paid orders totals. (orders quantity and amount).
- Clear Emails Count: Restart the count of emails sent for abandoned carts and pending orders.
- Clear Email Log: Choose to clear the entire email log.
API Settings:
- Remove Cart ID: Enable checkbox to remove Cart ID from API data
- Remove Cart Content: Enable checkbox to remove cart content from API data
- Remove Customer Name: Enable the checkbox to remove customer name from API data
- Remove Customer Email: Enable checkbox to remove customer email from API data
- Remove Cart Status: Enable the checkbox to remove cart status from API data
- Remove Cart Subtotal: Enable the checkbox to remove cart subtotal from API data
- Remove Cart Total: Enable the checkbox to remove the cart total from the API data
Create Custom Email Templates and View Key Statistics
Go to Cart Recovery > Automatic Emails > to view a detailed email log and create new templates. From the log, you can edit or delete templates in bulk. The log provides detailed insights, including email status, type, coupon information, and key performance metrics like email open and click rates.
Create an Email Template:
To create a new template, click Add New Template and adjust the following data to proceed:
- Title & Body: Add custom text for the email title and body
- Active: Choose to activate/deactivate the email template
- Email Type: Choose email type from the following:
- Abandoned cart
- pending orders
- Email Subject: Add a custom email subject
- Email Heading: Add a custom email heading
- Automatically Send: Enable auto email delivery
- Send After: Insert time to send automatic emails
- Enable Email Template for User Roles: Select user roles for email templates.
- Exclude Products: Exclude specific products
- Exclude Categories: Exclude specific categories
Customize Coupons:
You can also specify coupons for each email separately by customizing the following settings:
- Enable Coupon: Choose to enable/disable coupons.
- Coupon Value: Specify coupon value
- Coupon Type: Apply Fixed or Percentage value for discount.
- Use Individually: Coupons should be used individually. (Not applied with other coupons)
- Coupon Validity: Enter coupon validity time period in days.
- Test Email Address: Enter email to send a test email (Default Admin Email).
