Set Rules
Go to PrestaShop > Manage Refund System > Rules to access a detailed log of all refund requests. Here, you can create and manage multiple refund requests efficiently.
By clicking on the Rules section you will be able to configure the product refund rules with the provided option, such as:
- View all product refund rules in a log
- Execute bulk actions
- Change the status of each rule
- Take action to edit or delete the rule
While creating a new rule, click on “+” and fill in all the necessary information as following:
Rule Enable: Choose to enable/disable the rule
Title: Select a specific title for the rule
Priority: Set a priority of each rule
Groups: Select the customer group(s) which you want to implement the rule
Products: Search and add product(s) that you want to set as a refund
Categories: Search and add category(s) that you want to set as a refund
Minimum Sub-Total Order Amount: Insert a minimum sub-total order amount, after which the rule will apply
Order Status: Select the order status for the rule. The customer can refund an order that reaches one of these statuses:
- Awaiting Bank Wire Payment
- Awaiting Cash on Delivery
- Awaiting Check Payment
- Cancelled
- Delivered
- On Backorder (Not Paid)
- On Backorder (Paid)
- Payment Accepted
- Payment Error
- Processing in Progress
- Refunded
- Remote Payment Accepted
- Shipped
Rule Scheduling: Choose to control when a rule should be active by setting specific dates for its validity with options:
- Enabled / Disabled: Use this toggle to activate or deactivate the rule. When enabled, the rule will follow the scheduled dates below.
- Rule Validity From Enter the start date for the rule. This is the earliest date when the rule will take effect.
- Rule Validity To Enter the end date for the rule. This is the latest date the rule will remain active.
