Restricting Order Cancellation by Customer Groups
Restricting order cancellation by customer groups lets you have control over order management processes. By enabling this feature, store owners can limit the ability to cancel orders to specific customer groups, ensuring that high-value or wholesale customers adhere to stricter cancellation policies, while providing more flexibility to regular retail customers. Below are the steps to restrict order cancellations using the PrestaShop Cancel Order by Customer module.
In the PrestaShop back office, go to the General Settings tab within the Cancel Order by Customer module.
Find the Customer Group option within the settings. Switch the Customer Group to Enable the feature.
Select Specific Customer Groups:
- If enabled, a list of customer groups will appear.
- Select the specific customer groups for which the cancel option will be available.
After configuring the settings, click on Save to apply the changes.