Offering a Cooling Period Right After the Subscription
This guide provides a step-by-step process to offer a cooling period right after the subscription, allowing cancellations using the Woo Subscription Cancellation Custom Rules plugin. Follow these instructions to set up your subscription cancellation settings effectively.
Install and Activate the Plugin:
- Log in to your WordPress admin panel.
- Navigate to Plugins > Add New.
- Search for “Woo Subscription Cancellation Custom Rules”.
- Click Install Now next to the plugin.
Activate the Plugin:
- Once installed, click Activate to enable the plugin.
Access Product Settings:
- Go to Products: In the WordPress admin panel, go to Products.
- Select a Product: Choose the product for which you want to configure subscription cancellation rules.
Locate Product Data:
- Open Product Data: Scroll down to the “Product Data” section.
- From the dropdown menu, select Simple Subscription.
Configure Subscription Cancellation Rules:
- Select Cancellation Rules: In the “Product Data” section, find the options to configure subscription cancellation rules.
- Set separate configurations for when cancellation is allowed and when it is not.
Enable/Disable Cancellation:
- Enable Cancellation: Choose this option to allow users to cancel their subscriptions based on the specified conditions.
- Disable Cancellation: Choose this option to prevent users from cancelling their subscriptions based on the specified conditions.
Set Interval for Cancellation Rule: Select the preferred interval type for the cancellation rule:
- Minute
- Hour
- Day
- Week
Enter Start Time:
- Define from when users can start or are prevented from cancelling the subscription.
Enter End Time:
- Define until when users can cancel or are prevented from cancelling the subscription.
Set Rule Duration for Cancellation:
- Cancellation Rule Applicable For: Specify the maximum number of billing periods or successful payments after which a user cannot cancel or reactivate their subscription.
Enable Cooling Period:
- Check the option to enable a cooling period. The cooling period is the time before the start of the cancellation rule during which no cancellation rule settings will be applied.
Enter Cooling Period:
- Specify the length of the cooling period. The cooling period must be shorter than or equal to the starting time.
Update the Product:
- Save Changes: After configuring the rules, click on the Update button to apply the changes to the product.
Offering a cooling period is beneficial for the store because it provides customers with a grace period to reconsider their subscription decision, enhancing customer satisfaction and reducing disputes. This feature also ensures that cancellation policies are clear and fair, promoting trust and loyalty among customers.